Executive Director - India's largest managed workspace provider offering fully serviced, customizable enterprise office solutions

The Principal Director / Senior Director serves as the regional owner of execution excellence, profitability, and client trust. With enterprise-wide accountability across Projects, Operations, Client Management, and Program Management, this role acts as the single point of responsibility for delivery performance and financial outcomes across regional client portfolios. This is a senior business leadership position responsible for sustaining growth through disciplined execution, operational rigor, and strong commercial performance. The role requires a client-first execution leader who owns outcomes, drives teams to perform under pressure, and converts strategic intent into measurable results while safeguarding quality, profitability, and long-term client relationships. Key Expectations Strong leadership credibility with executive stakeholders and enterprise clients Proven regional or portfolio-level P&L ownership Decisive leadership in ambiguous environments, balancing speed with governance Preferred Industry Background Managed Workspaces / Commercial Real Estate Hospitality-led Operations Service Excellence Organizations Integrated Property Consultants (IPC) / Facilities Management Providers Reporting Structure Reports to: Chief Operating Officer (COO) Direct Reports: Regional leadership teams across: Projects (Project Delivery & MEP) Workspace Management / Operations (Facilities Management) Client Excellence Group (Account Management & Client Experience) Program Management (Dotted Line) Roles & Responsibilities 1. Client Leadership & Commercial Accountability Own strategic client relationships across the region, including marquee enterprise accounts. Lead executive client reviews covering delivery performance, experience, escalations, renewals, and growth opportunities. Convert operational excellence into sustained client retention, expansion, and revenue stability. Own regional P&L performance and protect margins through cost discipline and productivity improvement. Ensure a consistently high-quality client experience across all stages of occupancy and operations. 2. End-to-End Delivery & Workspace Operations Ownership Drive full lifecycle ownership from project execution through handover into managed operations. Ensure seamless transition from fit-out completion to client onboarding and stabilized operations. Act as the final escalation authority for delivery, operational, and client experience challenges. Maintain predictable timelines, quality benchmarks, safety standards, and financial outcomes across sites. Ensure compliance, operational consistency, service standards, and optimal asset performance. 3. Regional Alignment, Governance & Leadership Cohesion Align Projects, Operations, Program Management, and Client Experience teams under a unified execution framework. Oversee program governance including planning, risk tracking, reporting, and performance reviews. Standardize delivery milestones, operational reviews, and cross-city coordination mechanisms. Proactively identify and mitigate operational, financial, and reputational risks. Develop and mentor senior regional leaders while fostering a culture of accountability, ownership, and execution excellence.